Rebooting your modem is the first thing to do when your internet connection is slow or spotty. A quick reboot does the following:
You can reboot en forma manual, and many customers can also do it through our app or on the My CenturyLink website.
Important: Always reboot your modem after an outage.
Note: All devices on your network will lose their connection to the internet while the modem restarts. Devices set to remember your network will reconnect automatically once it boots back up. Otherwise, you'll need to utilizar la configuración del dispositivo para reconectarlo.
Para reiniciar tu módem en forma manual, sigue estos pasos:
Green light on the C4000 modem shows internet connection.
Green power, DSL and internet lights on a tower modem show internet connection.
With several of our CenturyLink modems, you can reboot from the app or website. If this option hasn't been added yet for your modem, it's coming soon!
After you ingresa a My CenturyLink, select Services from the top menu. Scroll down to the Equipment section, then click on the button for your modem.
On the Modem page, click the Restart Modem button, then confirm to start the reboot.
Tendrás que esperar unos minutos mientras se ejecuta el reinicio. You can watch your modem lights or the internet/WiFi connection on one of your devices to know when your network is back up and running.
Verifica si hay actualizaciones de firmware, ya que las versiones desactualizadas de firmware también pueden ocasionar problemas. If you're still having trouble, use Solucionador de Problemas to remotely test your modem and your line, or run through our steps to Soluciona problemas con tu conexión a Internet on your own.
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