1. Close everything such as Pandora, Netflix, Hulu, Spotify, all browser windows and any other programs that stream video and music. If it uses the Internet, you'll want to shut it down before you run the test

2. Connect your computer directly to your modem. Testing should be done with a single device connected directly to your modem using an Ethernet connection. Also remove anyhubs, switches or routers between your computer and the modem.

3. Turn off or unplug other devices, computers, web-enabled printers and TVs, other routers, tablets, smart phones, web cams, DVRs, game systems, VoIP phones and content streaming devices such as Roku, Apple TV, and Chromecast.

It sounds simple, but this is the most common cause and it's the easiest to fix. So let's take a minute to make sure you don't have a filter on your modem.

If you have phone service on the same line as your high speed internet make sure all of your phones have filters.

Check the green phone cable and the yellow Ethernet cable for damage. Check both ends of the cables and make sure they are securely plugged in.

1. Devices updating in the background. Sometimes a device connected to your network will start downloading an update. Power down or disconnect all devices from your network while running a speed test.

A device is anything that is connected to your network. Some examples of common devices are other computers, gaming systems, web enabled camera, DVRs, TV's, routers, VoIP phones, wireless printers, smart phones, Android, iPhone, iPad, Smarthome, Roku, Apple TV or Chomrecast.

2. Shutting down other programs frees up additional resources on your computer. If you have a several browser windows and/or programs running on your device, this can affect your internet experience.

3. Your browser plays a big part on your Internet experience. Some browsers are better a certain things than the others. Try a different browser and see if your problem goes away.

4. Keep your browser healthy.

• Keep it up to date: Make sure your browser and web plug-ins [Java, Adobe Flash and Silverlight] are updated. You can use a 3rd party website to do a browser check.
• Clear cache, cookies, and history. To see how to do this, select your browser from the dropdown and follow the instructions for 'Clearing cache, cookies and history.'
• Restore browsers settings to defaults. To see how to do this, select your browser from the dropdown and follow the instructions for 'restoring browser settings to default.'
  

5. Keep your device healthy.

• Scan your computer for malware using security software that is current and up to date. Malware can cause problems with your browser and/or Internet connection, making it more difficult to view video.
• Keep you PC running healthy with diagnostic and security scans. If issues are found, PC Health Check will offer for resolution options (charges may apply).
• Virus, Spyware, Malware Removal - Remove Viruses, Spyware, Adware, Trojans, and worms from your PC (charges apply).
  

1. Sometimes your modem gets confused and needs some help. This is the easiest and quickest fix is to power cycle tu módem.

2. Next, make sure your modem has the latest firmware version.

3. Still having problems? Reset your modem to factory defaults. If you have custom settings in the modem that you want to keep, you can respaldo y restore your modem settings.

Content providers like YouTube, Netflix and Hulu provide allot of video to the world. This requires a large amount of bandwidth that they purchase from their ISP for. If the provider is getting more requests than their bandwidth can handle, your video will buffer.

Customers with 1-Gig Internet speeds have special equipment requirements. With speed this fast, you need to make sure your equipment can keep up.

Faulty wiring inside your home/business can ruin your Internet experience. You can figure out if the problem is inside by testing your internet at the Network Interface Device (NID).