Smart Home Frequently Asked Questions

Here are some frequently asked questions about CenturyLink® Smart Home, the state-of-the-art home management system. You can rest easy knowing that your home is connected 24/7 to burglary, fire and carbon monoxide monitoring by our professionally certified monitoring station.

For more information about Smart Home, you can contact us at 800-256-3352 and select option 2 to reach the advanced support team.

How do I access Smart Home?

How can I download the app?

What is my username?

Where is my registration email?

Why am I not able to control my lamps?

Why can't I view my cameras in the app?

My portal says my system is offline, how do I fix this?

How do I operate my security system?

How do I get more information about my Smart Home service?