What to do if you get a "Weak Security" notice on iPhone or iPad

Some customers with a CenturyLink Zyxel or Actiontec modem are seeing a “Weak Security” message when they connect an iPhone or Apple iOS device to their WiFi. Here’s how to update the security type on your modem.

Steps to update security on your modem

The first 4 steps are the same for both Actiontec and Zyxel modems.

 

Actiontec steps 5-7

Zyxel steps 5-7.

Note:  Your modem settings may appear slightly different from the images below, but the steps will be the same.

Steps 1-4 Actiontec and Zyxel modems

4. Select Wireless Setup.

modem gui - wireless setup

5. Select Wireless Security from the menu on the left.

Zykel modem gui - wireless security

6.  Select WPA2 - Personal from the Security Type dropdown. Some older models may not have WPA2 as an option; if not, select "WPA - Personal" instead.

7. Select Apply to save your changes. You’ve upgraded your security and should no longer see a warning.

5. The Basic Wireless Setup screen should appear.

Actiontec modem gui - wireless security

6.  Select WPA2 - Personal from the Security Type dropdown. Some older models may not have WPA2 as an option; if not, select "WPA - Personal" instead.

7. Select Apply to save your changes. You’ve upgraded your security and should no longer see a warning.

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