Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Upload/download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Affordable Connectivity Program (“ACP”): ACP is a FCC benefit program that provides eligible residential customers with discounts on broadband internet service purchased from a participating wireline or wireless providers. ACP provides a discount of up to $30 per month for eligible households and up to $75 per month for those on qualifying Tribal lands. A household is eligible for ACP if the household income is at or below 200% of the Federal Poverty Guidelines or if a member of the household participates in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, Lifeline, or certain Tribal Programs. Customers must provide documentation of eligibility to enroll, and remain, in the program. The ACP discount is not transferable, and only one monthly service discount is permitted per household. Additional restrictions may apply.

ACP Internet Plan (“ACP Plan”): ACP Plan is available to ACP-qualifying households who purchase a new ACP Plan or migrate current CenturyLink internet service to the ACP Plan, apply their ACP discount to the ACP Plan, and maintain ACP and ACP Internet Plan eligibility. All prior discounts, plans, and pricing, including Price for Life offers, are void.  Customers lose ACP Plan if they change their plan, transfer their ACP benefit to another provider, or de-enroll from or are no longer eligible for ACP. Limited availability. Service in select locations only. Limited time offer. ACP Plan cannot be combined with other offers and other offers, pricing, discounts, and plans are void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes standard or technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). For copper services, Construction Charges are from $150 to $300. However, in limited circumstances, the Constructions Charges may exceed these amounts. For fiber services, CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). Postpay: Service will begin with the next billing cycle after plan is activated. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. See centurylink.com/feesandtaxes for applicable taxes and fees. Secure WiFi: If your equipment includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering equipment settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Additional restrictions apply.