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FAQs about the cancellation of Business VoIP service for Brightspeed customers

If you've received a notice about the planned discontinuance of Business Voice over Internet Protocol (BVoIP) service, you can read answers to frequently asked questions here.

When will my CenturyLink BVoIP service be discontinued?

Business VoIP will be discontinued on September 17, 2024.

Will this affect my other CenturyLink services?

If you subscribe to other services from CenturyLink, they will NOT be impacted by the discontinuance of the services listed above.

Do I need to do anything?

  • If you would like to keep voice service after September 17, 2024, please contact Brightspeed at 833-692-7773, visit brightspeed.com/c/small-business/business-phone, or contact the provider of your choice by September 3, 2024, to ensure no disruption to your service. 

  • Note: If you are asked, there is no PIN associated with your CenturyLink BVoIP service.

  • If you no longer subscribe to this service, you don’t need to do anything.

How will this affect my payment?

  • When your BVoIP service is discontinued, we will automatically apply any applicable deposits or credits to your CenturyLink
    Communications, LLC bill.

  • If the amount due on your bill is less than any deposits and credits, we will issue a refund for the remaining balance.

  • If you choose to disconnect your service before it is discontinued, no early termination fees will apply.

How to download saved voicemail messages

If you have saved voicemail messages on your VoIP service, you will need to download or record them before your service is retired.

 

To download a message:

1. Access your voicemail

2. Open the saved message

3. Record the message to a personal recording device during playback

What can I do with my CenturyLink VoIP equipment?

We encourage you to return your equipment for responsible electronics recycling. 

 

Just click the button below to start the process with UPS at no charge to you. You'll simply pack up the equipment and drop it off at a convenient UPS location.

Return VoIP Equipment

If you don't want to return the equipment, you can save it for electronics recycling in your area.

Do you have more questions? Please call Brightspeed at 833-692-7773.

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