2024 High-Speed Internet monthly recurring charge increase

To learn more about the rate increase for High-Speed Internet subscribers, you can review the answers below to some commonly asked questions.

Why is my High-Speed Internet monthly recurring charge increasing?

We are committed to improving your experience by delivering advanced technologies and solutions with honest and personal service. As we continue to invest in our network and improve our services, we must periodically make adjustments that may impact charges.

Will my High-Speed Internet monthly recurring charge increase if I have a current promotional discount?

No, your High-Speed Internet monthly recurring charge will not increase in this situation.

You will see a new charge of $5.00 per month on your bill. However, you will also see a corresponding discount of $5.00 per month to offset the increase for the duration of your promotion. This will result in no overall change to the monthly charge for your internet service.

Will I see an increase in my High-Speed Internet charge if I have a current Price for Life promotion?

No, the increase to the CenturyLink internet monthly recurring charge does not apply to customers currently enrolled in the Price for Life promotion.

Will I see an increase in my High-Speed Internet charge if I currently receive a Lifeline or Affordable Connectivity Program (ACP) monthly discount?

Yes, the increase to the CenturyLink internet monthly recurring charge may apply to customers currently enrolled in and receiving these discounts. Lifeline or ACP monthly discounts will continue to be applied to the new monthly recurring charges.

When will the new High-Speed Internet monthly charge appear on my bill?

The new monthly recurring charge will be effective January 2024; therefore, you can expect to see the adjusted rate on your January or February bill.

What should I do if I have additional questions or want to make changes to my plan?

We are here to assist you with additional questions regarding the increase. Depending on your needs, here are a few options to consider.

• Account review - Ensure you are getting the best value by having your account reviewed. Long-time customers are often eligible for a new promotion and in some cases, an upgraded internet speed. Chat with us to go over your options.
  
  
• Assistance programs - CenturyLink participates in Consumer Assistance Programs which can help qualified customers reduce their monthly bill.