Track your CenturyLink order

Have you placed an order for products or services and are wondering how to check your order status? There are a few ways to do this:

• Check your confirmation letter or email
  
• Sign in to My CenturyLink online or the app
• Use the My Appointments tool

Whether you are a new or existing CenturyLink customer, we’ll send an order confirmation to the email address you provided when you placed your order. This email will include details such as your order number, service activation date, installation date if relevant, a link to track your order status, and your estimated charges. 

If you ordered a modem or other new equipment, you should receive a separate confirmation email.

If you didn't receive an email from us, be sure to check your spam or junk folder. If you still can't find it, contact us to make sure we have the correct email address for your order.

Some customers will receive a paper confirmation letter in addition to email, so check your physical mailbox as well.

You can check the status of your appointment using the My Appointments tool. Enter your information to access details for any scheduled service or installation visits.

Before the day of your scheduled installation, you can: 

• View your appointment time window
  
• Reschedule or cancel your appointment