If you aren't getting your bill notification or other important emails from us, there are a few things you can check to fix the problem.
Comienza por ingresar a My CenturyLink online or in the app and checking a few settings that might be preventing you from getting CenturyLink emails.
First, make sure you have the correct email address in our system. It's worth double-checking, just in case one tiny typo is preventing you from getting our messages.
Note: If you've recently changed your email address, it can take up to 30 days for some emails to be routed to your new address.
My CenturyLink online
Aplicación My CenturyLink
Next, check to make sure you've selected to receive email notifications from CenturyLink.
Si no puedes ingresar en My CenturyLink, puedes chatea con nosotros para que un agente confirme o actualice tu dirección de email.
Email accounts have a "Spam" or "Junk" folder, where emails from unknown or untrusted sources are placed automatically using a spam filter. Sometimes legitimate emails are filed there by accident simply because the sender address is unknown. You can check by doing the following:
There are a few features in every email program that help manage your inbox, but could be prefventing you from receiving certain emails. Check out your blocking, filtering, address book and mail forwarding settings:
Look for more help from your email provider:
Tu software antivirus podría estar bloqueando (o poniendo en cuarentena) los emails que te enviamos. Abre tu software antivirus y revisa si hay emails de CenturyLink retenidos allí. Tu software probablemente tenga una opción de lista de "remitentes seguros". If so, add @centurylink.com, @em.centurylink.com, and @qwest.com to your list to identify them as safe so they won't be blocked in the future.
If you've tried everything else, one of these ideas may solve the problem:
If you've tried all these steps and are still not receiving our emails, please chatea con nosotros. ¡Estamos para ayudarte!
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