If you have an appointment scheduled for a technician repair or installation of new service, you can cancel or reschedule it online through My Appointments.
In My Appointments, you can look up your appointment using any one of these options:
Please note that it can take up to 24 hours after scheduling a new appointment for it to appear in our online system.
My Appointments options | |||
---|---|---|---|
Appointment type | Ver |
Cambiar | Cancelar |
New service installation |
24 hours after the order is confirmed | Up to the day before* | Up to the day before* |
Reparación del servicio existente |
24 hours after the appointment is made | Up to the day before |
✓ |
* Online changes not available for all customers.
Puedes reschedule a repair appointment until the day before the appointment.
Puedes cancel a repair appointment until the day before the appointment.
When you look up your appointment on Mis Citas, you'll see the following information.
Job description: This is the purpose of the appointment.
Examples:
Earliest start time & latest start time: This is the time window for when your technician will arrive. Note that this field is filled in only after a technician is assigned to your request.
Notificaciones de visitas
If you've scheduled a technician appointment, you will usually receive these notices by email, through the app, or by text message:
Check your account notification settings in the app or on My CenturyLink to be sure we have the best phone number and email address, and to make sure you have the right alerts turned on.
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Temas de asistencia