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How to set up and activate Connected Voice Basic service

Connected Voice has a lot to offer as your internet-based home phone service. Let's get started by setting it up.


Watch the video or read the step-by-step instructions.

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Video: Self-install Connected Voice Basic

Please note the adapter shown in this video is an older model. The instructions are the same for the new adapter, shown below.

Use this setup and activation guide to get started with your new Connected Voice Basic service.
 

Equipment list

Step-by-step set up

Find your phone number

Sign in to Connected Voice
 

Connected Voice user guide
 

Battery backup

Instructions for Connected Voice Professional version

Equipment list

Check to see that you received this equipment:

  • Connected Voice adapter
  • Power cord
  • Ethernet cable
  • Installation guide
  • 911 sticker

Step-by-step instructions to set up Connected Voice Basic service

The Connected Voice adapter will automatically self-configure after it's connected to your CenturyLink internet service. All you need to do is plug in the device and connect the cables.

Connected Voice phone adapter, front view
photo of the Connected Voice adapter, back view

1. Plug the adapter into your modem.
Place the adapter near your modem or WiFi pod, if you have Premium WiFi. As with most electronic equipment, pick a place that has good air circulation, so it won't get too hot. Then plug the Ethernet cable into the Ethernet port on the back of the modem and into the Internet port on the back of the adapter.

2. Connect the telephone cord.
Plug a standard telephone cable into the Phone port on the back of the adapter, then plug the other end of the cable into your touch-tone telephone or cordless phone base.

3. Power up your Connected Voice adapter.
Connect the power cord into the Power port on the back of the Connected Voice adapter, then into a wall outlet. The POWER light on the Connected Voice adapter should light up.

4. Let the adapter self-configure.
Your Connected Voice adapter will now automatically self-configure to work with your Connected Voice service. You'll know it's complete the lights for POWER, INTERNET, and PHONE on the adapter are all solid green.

Allow time for configuration

The configuration process can take up to 15 minutes. Do not unplug or restart the device while any of the lights are flashing. Doing so may corrupt the firmware and cause the unit to malfunction.
 

The configuration process is complete when the lights for POWER, INTERNET and PHONE on the Connected Voice adapter are all solid green. After this, you can begin using your service.

Notes about connecting

  • Connected Voice will only work for phones that are directly connected to the Connected Voice adapter.
     
  • We recommend that you use cordless phones with your Connected Voice service. Connect the adapter to the cordless handset base station and distribute the remote handsets throughout your house.
     
  • Any phones connected to wall jacks will not work with your Connected Voice service.

Find your Connected Voice phone number

You can find your Connected Voice phone number a couple of ways:

  1. Make a call from the Connected Voice phone to a number with caller ID
  2. Sign in to your account

Sign in to your Connected Voice account

You'll receive a welcome email after you order your Connected Voice service. This email will include your username and a link to create your password. After you're signed in, you can view account details, call records, voicemail messages, and more.

Don't forget about battery back-up

Your Connected Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.

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