Setting up your Premium WiFi network

For CenturyLink^® Fiber Internet service connected with this equipment:

If you have pods that look like this and no WiFi service...

Follow these steps to install your new Premium WiFi pods.

If you have CenturyLink Fiber Internet service with a SmartNID and WiFi pods, this page will show you how to claim and set up new pods using the CenturyLink app.

A technician will set up your new Premium WiFi system after you order.

Use these instructions for swapping, adding or replacing a pod on an existing network.

Download the CenturyLink app

If you do not yet have the CenturyLink app, you'll need to download it now. You'll use the app to add your new WiFi 6 pods and use all the features of Premium WiFi.

Download the My CenturyLink app

1. Plug in the pods

Unplug the current pods and replace them with your new pods.

1a. Choose one of the new pods to be your wired (primary) pod.

Plug the new Ethernet cord into a port on the bottom of the pod (Q9500WK).
Plug the other end of the cord into a WAN/LAN port on the bottom of the SmartNID.
Now plug the pod into a working power outlet.

Setup diagram, smartNID plugged into first WiFi pod

1b. Plug in the second pod wherever your other pod was.

2. Register the pods

Add the new pods to your network by registering them in the My CenturyLink app.

2a. From the My Services section of the CenturyLink app, scroll to the bottom and tap Register a new WiFi pod.

Step one to register a new Premium WiFi pod in the app

2b. A pop-up will ask you to allow camera permission to scan the QR code or barcode for the new pod. Tap OK to proceed.

Step two registering a WiFi pod in the app - camera permission

2c. Scan the code. You can use the app to scan the QR code or the barcode on the box your new pod arrived in.

Adding a new WiFi pod through the app - scan the QR code

Adding a new WiFi pod through the app - scan the barcode

2d. If you prefer, you can enter the serial number on your new pod instead of scanning the code. This is case sensitive, so use capital letters.

Adding a new WiFi pod in the app - enter the serial number

2e (optional). Name the pod. You can name your new pod to make it easier to identify. For instance, use the name of the room or the devices connected to it.

Adding a new WiFi pod in the app - name the pod

After you've scanned the code or entered the serial number, the app will find and add the pod to your account. This may take a few moments. You'll know it's successful when you see a green message at the bottom of the My Services screen.

New Premium WiFi pod added and shown on My Services screen

3. Change your WiFi password

After you've claimed the new pod(s), you need to change your WiFi password.

Note for Windows 10 devices - Password requirement

If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.

This is only for Windows 10.

3a. Go to the My Services screen from the menu at the bottom of the app, then scroll down the screen to find your WiFi network. Tap on the network to see details.