There are hundreds of different devices that can be connected to your WiFi, from smartphones and tablets to entertainment equipment, home assistants, and many other smart devices.
There are two basic steps to connecting any device:
1. Find your network name and password
2. Select the network on the device and enter the password
You can watch our video about connecting devices, or follow the detailed instructions below.
Before you begin connecting devices, make sure the internet light on your modem is green. If it's not, you will need to troubleshoot your modem lights.
Busca a etiqueta adhesiva de la parte inferior o lateral del módem. You will find the default network name (SSID) and password (key/passphrase) printed there. Si configuraste con anterioridad un nombre de red y una contraseña personalizados, los usarás para conectar tus dispositivos en lugar de la configuración predeterminada.
¡PRECAUCIÓN! No retires ni pierdas el adhesivo de tu módem, que contiene tu nombre de usuario y contraseña de administrador predeterminados. Estas credenciales predeterminadas no se pueden recuperar, y tu módem podría quedar inutilizable sin ellas.
¿Perdiste el nombre y la contraseña de tu red WiFi? If you previously changed your WiFi name or password, then lost or forgot the credentials, you can buscarlas en la configuración del módem, siempre y cuando tengas tu nombre de usuario y contraseña de administrador. Si no puedes acceder a tu configuración, es posible que debas restablece el módem to its default settings, then sign in using the information printed on the modem label.
Setup varies slightly by device, but most devices have a Wireless or WiFi Network menu, where you can see a list of all active WiFi networks in your area.
Pasos generales:
Once you've entered the correct password, the device will finish connecting in a moment. Si excede el tiempo habitual o recibes un error de conexión "can't connect", consulta estos consejos para solucionar el problema.
To connect another device to your WiFi network, you simply repeat the above steps for each device.
Tower-style modems usually have one or two WiFi status lights. The C4000 series modems instead have one status light on the front that serves multiple purposes. Following are the general WiFi light behaviors, which may vary slightly by modem.
Color de la luz de WiFi | Estado |
---|---|
Sin color / desactivada | La señal inalámbrica está DESACTIVADA |
Luz verde parpadeante | La señal inalámbrica está ACTIVADA, hay transmisión de datos |
Luz verde fija | La señal inalámbrica está ACTIVADA, no hay transmisión de datos |
Ámbar | Señal inalámbrica temporalmente desactivada mediante la función programación inalámbrica feature set up in the modem's settings* |
* Not available on all modem models
These instructions will vary slightly by device. Generally, you can disconnect or remove a saved network by going back into the same WiFi Network list you accessed when you connected.
Pasos generales:
You can remove all saved networks if your device is attempting to connect to the wrong network, or as a way to reset WiFi if you are unable to connect.
Prueba estas sugerencias si tienes problemas de conexión:
If you're having trouble with a specific device, you will need to get additional guidance from the device manufacturer about how to connect to WiFi or troubleshoot connection problems. Go to the support site for the device to access manuals and guides.
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