Connect wireless devices to your WiFi network

There are hundreds of different devices that can be connected to your WiFi, from smartphones and tablets to entertainment equipment, home assistants, and many other smart devices.

There are two basic steps to connecting any device:

1. Find your network name and password

2. Select the network on the device and enter the password (also called the security key)


You can watch our video about connecting devices, or follow the detailed instructions below.

Video: How to connect devices

Connect a device, step by step

Before you begin connecting devices, make sure the internet light on your modem is green. If it's not, you will need to troubleshoot your modem lights

Find your WiFi network name and password

Busca a etiqueta adhesiva de la parte inferior o lateral del módem. You will find the default network name (SSID) and password (key/passphrase) printed there. Si configuraste con anterioridad un nombre de red y una contraseña personalizados, los usarás para conectar tus dispositivos en lugar de la configuración predeterminada.

¡PRECAUCIÓN! No quites la etiqueta adhesiva de tu módem. Allí es donde figuran tu Usuario de Administrador y Contraseña de Administrador predeterminados, los cuales no se pueden recuperar si se pierden. Tu módem podría quedar inutilizable sin estos datos.

tower-style modem with SSID sticker label
hallar ssid y clave

¿Perdiste el nombre y la contraseña de tu red WiFi? If you previously changed your WiFi name or password, then lost or forgot the credentials, you can buscarlas en la configuración del módem, siempre y cuando tengas tu nombre de usuario y contraseña de administrador. If not, you'll need to contacta a la asistencia técnica. para obtener más ayuda.

Select your network and enter your WiFi password

Setup varies slightly by device, but most devices have a Wireless or WiFi Network menu, where you can see a list of all active WiFi networks in your area.


Pasos generales:

  1. In your device's wireless settings menu, turn WiFi on (enable WiFi).

  2. Select your network (SSID) (see the previous step) in the list of networks. 

  3. Enter your network key/passphrase (WiFi password) and select Connect or Join

    1. Optional: You can usually check a box to "Connect automatically" or "Remember" the network if you want your device to connect to this network every time without entering your password. 

Once you've entered the correct password, the device will finish connecting in a moment. Si excede el tiempo habitual o recibes un error de conexión "can't connect", consulta estos consejos para solucionar el problema.

To connect another device to your WiFi network, you simply repeat the above steps for each device.

Additional instructions and troubleshooting for WiFi connections

Tower-style modems usually have one or two WiFi status lights. The C4000 series modems instead have one status light on the front that serves multiple purposes. Following are the general WiFi light behaviors, which may vary slightly by modem.

Color de la luz de WiFi Estado
Sin color / desactivada La señal inalámbrica está DESACTIVADA
Luz verde parpadeante La señal inalámbrica está ACTIVADA, hay transmisión de datos
Luz verde fija La señal inalámbrica está ACTIVADA, no hay transmisión de datos
Ámbar Señal inalámbrica temporalmente desactivada mediante la función programación inalámbrica feature set up in the modem's settings*

* Not available on all modem models

These instructions will vary slightly by device. Generally, you can disconnect or remove a saved network by going back into the same WiFi Network list you accessed when you connected.

Pasos generales:

  1. Make sure WiFi is turned on so that you can access the device's list of active wireless networks. 

  2. Select the network (SSID) you want to remove. 

  3. Long hold or click to open options for that network, then select Disconnect. You can also Forget or Remove the network to prevent your device from auto-connecting next time.

You can remove all saved networks if your device is attempting to connect to the wrong network, or as a way to reset WiFi if you are unable to connect.

Prueba estas sugerencias si tienes problemas de conexión:

If you're having trouble with a specific device, you will need to get additional guidance from the device manufacturer about how to connect to WiFi or troubleshoot connection problems. Go to the support site for the device to access manuals and guides.

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