Most internet users today still think of their internet equipment as a modem, so we often use that term on our Support Center. In some cases, we refer to it as a router when talking about WiFi. And, if you contact tech support, agents will typically refer to it as a gateway. The bottom line is that, for CenturyLink customers, though they mean different things technically, any of these three words can be used to talk about your internet equipment.
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