Cómo actualizar o reemplazar un módem de CenturyLink

Need to upgrade your old equipment or replace a faulty modem? We can help. The first step is to verify with tech support that your modem needs to be replaced.

Requesting a new modem

La Asistencia técnica te ayudará a determinar si necesitas reemplazar tu módem. Sigue estos pasos para empezar:
  1. Contact the repair department by chat (or by calling 800-244-1111). A support agent will check a few things with you to determine if the issue with your current modem can be resolved, or if it needs to be replaced.

  2. If the agent sees that the modem is outdated or is malfunctioning, they will help you order a new one. También puedes preguntar por opciones disponibles si quieres actualizar tu módem más allá de los resultados de la solución a problemas.


En este punto, saber a cargo de quién estará el costo dependerá de la revisión de la asistencia técnica y si estás arrendando o si compraste el módem.

If you're leasing your modem from us, we'll cover the replacement of any equipment that is determined to be faulty or too old for optimum performance.

How do you know if you're leasing your modem? Verás un cargo mensual reflejado en tu factura, que puede llamarse cargo por "puerta de enlace" o de "equipo".

All purchased modems come with a 12-month warranty. 

Am I still under warranty?

If you purchased your modem from us, start by determining whether your warranty is active:
  1. Look at the date on your first bill or order confirmation letter. 

  2. Check your personal bank statements for the purchase from CenturyLink. 

  3. Ask the agent to check your account history when you llama o chatea with tech support.

¿Mi garantía cubrirá el reemplazo del módem?

  • If you're under warranty, then yes, your warranty will cover the cost of a replacement modem if verified by technical support.
  • If your warranty has expired, then you will have the option to either purchase or lease a new modem and cover this cost yourself.

Some customers can order a new modem online

Sign in to My CenturyLink, click on the Services tab in the top menu and look for a button to Upgrade Modem. If you don't see the button, you can llama o chatea and an agent will help you.


Ingresa para comenzar

My CenturyLink Services page showing button to upgrade modem

Modem cost options

Arrendar $15 al mes  C4000 includes WiFi Seguro *
Comprar  $150 - $200 Incluye 12 meses de garantía para reparación o reemplazo

Tarifas sujetas a cambios. Es posible que se apliquen impuestos.
* With some exceptions.

De lo contrario, ingresa en la página Módems/Enrutadores página principal para obtener más información sobre los módems de CenturyLink.

Modem Recycling

Send in your old CenturyLink modem and we'll recycle it at no cost!

¿Fue útil esta información?