Learn how to make changes to your AutoPay payment method on the My CenturyLink website or in the app.
You can add a new payment method to replace an old one, update the expiration date on an existing card, or change a bank account number.
These kinds of changes shouldn't impact your automatic billing. Keep an eye on your bill, and if anything looks unusual, contact us.
ACI Processing Charge
A $3.00 ACI Processing Charge will be included on AutoPay and Prepaid credit or debit card payments on or after June 14, 2024. Use bank account transfer to avoid this charge.
You can update or change your AutoPay information in four steps:
2. On the home page, in the Billing section, click Edit AutoPay.
3. On the next page you will see your current AutoPay information. Click Update Payment Method to go to the AutoPay details page.
The AutoPay Details screen defaults to AutoPay With Your Bank Account. To use a credit card, click the link to use a credit or debit card, as shown below.
4. Enter the credit/debit card number or bank account number.
Don't forget to click the box to agree to the Terms and Conditions. You can click "next" to review and save your account information.
Whether you are updating the expiration date on an existing card or entering an entirely new card, you will need to enter the whole credit card number on the details screen.
1. After you sign in to the app, tap the link to Manage AutoPay.
2. From the Manage AutoPay screen, click on the button to Update Payment Method.
3. Select the payment method you want to update or add new, and enter the account details.
If you need to replace an old payment method, whether a credit card or bank account, enter the new account details.
If your credit card expired recently, your automatic payment may be rejected. To confirm it went through, sign in to My CenturyLink and look at your bill. If you see an outstanding balance, you can make a one-time payment to take care of it. As long as you update your payment information in My CenturyLink, the next automatic payment should go through normally.
Updating your AutoPay information should not impact your bill payment cycle. Your payments should go through as usual. However, if you want to double-check that the change took effect, you can do two things:
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