When you'll see a payment in your online account

If you recently mailed a payment, it may not have arrived or been processed yet. A payment by mail can take about 10 days before it's reflected in your current balance.

If you paid online, by phone or in person, we adjust the amount due as soon as your payment is successfully submitted. When you made your payment online, by phone or in person, did you receive a payment confirmation number, either by the representative you contacted or on the web page acknowledging your online payment? If so, your payment should be immediately reflected in the balance shown in Quick Bill Pay and in My CenturyLink.

When you view your bill details in My CenturyLink, you're seeing the bill that was generated at the end of your billing cycle, including the total amount due for the month. This bill is for your records and will not be updated.

Your current amount due is shown on the My CenturyLink website or app home page.