When we say "bring your own modem" with CenturyLink internet service, this can describe two very different scenarios:
Please note that modems from cable internet providers do not work with CenturyLink internet service.
We recommend using one of our certified CenturyLink modems, which are tested and approved to work with our high-speed internet technology. To order a CenturyLink certified modem, or to check compatibility of a modem, chat with customer service.
If you want to try using a non-CenturyLink modem, please read the following FAQs closely to understand how the process works.
Our modems are maintained by our systems, including software (firmware) updates, which are important to fix bugs and keep up with security demands. We work to achieve the best experience possible with our equipment, and all CenturyLink modems are tested and certified to work with the CenturyLink network.
There are some risks that you should understand when choosing to use a third-party modem:
Yes, if you understand and accept the risks involved and would still like to use a third-party modem, you may do so. You will need to get support from the modem's manufacturer. Though there are some similarities across brands, it's best to get instructions specific for your particular model's features and settings. Go to the manufacturer website (for example, Netgear, Motorola, D-Link, etc.) and search for the specific model name/number to find any user guides or help articles offered by that company, as well as customer support contact information.
We are unable to provide a comprehensive list of non-CenturyLink modems for these reasons:
If you have a third-party modem that you would like to use, chat with us to check for compatibility and setup requirements. When using your own modem, the best way to connect is to let a CenturyLink agent walk you through the specifications and options.
For the more technically advanced, we can tell you that in order for a non-CenturyLink modem to work with our service, it must support VLAN tagging 201.
A third-party modem must support VLAN tagging 201. For more information, see our page about installing your own modem.
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