Prepaid Internet Account Support

What is CenturyLink Prepaid?

CenturyLink Prepaid Internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required.

Learn about top topics and FAQs for CenturyLink Prepaid.

Payment options

Payment date

Installation

Enroll in My CenturyLink

My CenturyLink user guide

What payment options do I have?

ACI Processing Charge

A $3.00 ACI Processing Charge will be included on AutoPay and Prepaid credit or debit card payments on or after June 14, 2024. Set up payment by bank account transfer to avoid this charge. Does not apply to customers in Colorado or Minnesota.

How to update AutoPay payment

How to update Prepaid payment

Learn more about payment fees

You can set up your Prepaid account using bank account transfer or a credit/debit card.

How do I know the payment date and amount?

Your first payment is made when you place your order, and may include one-time charges for a modem or installation. Your next monthly payment will be automatically deducted from the bank account or credit/debit card on file one month after your internet service is activated, and then on the same payment date each month.

See your confirmation email for your monthly service amount or sign in to My CenturyLink to view your account details.

How to view your bill in My CenturyLink

Paperless billing for Prepaid

Prepaid accounts are automatically set for paperless billing. You will receive your monthly bill by email, plus a reminder that your automatic payment is scheduled to go through on the set date.

If you don't see any emails from us, check your spam, bulk or junk folders, and add CenturyLink to your approved senders list.

How does installation work?

If a technician is installing service: A CenturyLink technician will bring the modem to your home and connect it to start your internet service. Someone 18 years or older needs to be home for the installation.

If you are installing your service: Your CenturyLink modem will be delivered on or before your activation date. See instructions provided in the modem box to connect your internet. You can plug in the modem after 5 PM on the service start date.

How to set up your modem

Track your order

Use My CenturyLink to manage your Prepaid account

You can manage your Prepaid account online with My CenturyLink.

After you confirm an order for new service from CenturyLink, look for an email from CenturyLink Notifications with a personalized link to create your online account. When you click this link, you'll be directed to the registration page, which will be auto-filled with your email address. Enter your service address zip code to verify your account. Then create a password, acknowledge the terms and conditions, and you're done!

If you don't receive the enrollment email, take a look in your spam or junk email folder. If you still don't see it, you can sign up without the link. Learn how to enroll in My CenturyLink.

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