Elimina los ruidos molestos de tu teléfono

If you're hearing noise on your line, make sure the signal coming to your home is clear, all your phone-related equipment is working properly, no random household devices are interfering with your reception, and all your DSL filters are correctly installed.

Comienza con lo básico

If you hear noise on your line, isolate the source of the problem by checking the signal outside your home and the equipment inside your home.

To test the signal coming to your home, you need to locate your NID, plug in a phone and listen. Para obtener instrucciones paso a paso para hacerlo, lee "Troubleshooting for static or noise on your phone line."

If the signal coming to your home is clear and strong, revisa si tu equipo residencial no está dañado. Your phone, cords or jacks could be the source of the noise.

Busca soluciones simples

The first 3 topics are covered in the equipo de teléfono article, but since they're common causes for this service issue, we want to draw your attention to them.

  • Does your phone get noisy when your move the cord? Si sucede eso, controla el cable. ¿Está tirante, desde el auricular y en la pared? Si no es así, ajústalo.
  • Check your phone cords for damage. Even small nicks and cuts can cause noise on your line. Reemplaza cualquier cable dañado. Si encuentras un problema en el cableado interno, lee "How to get your phone wiring and jacks repaired."
  • Si tienes problemas solamente con un teléfono, prueba enchufar un teléfono diferente en la toma de ese teléfono. Luego, realiza una llamada desde el teléfono nuevo para ver si se solucionó el problema.
  • If you have Internet service, unplug your modem and then check if you still have noise on your line. If you don't, examine your DSL filters, making sure they're connected and installed correctly.

Revisa tus servicios de llamadas

Si el problema ocurre en todas las llamadas y con todos los teléfonos, ¿podría deberse a tus servicios de llamadas? It's easy to misinterpret normal call waiting and voice mail tones/beeps as repair issues.

Servicio de Mensajes

  • When you're home and have a new voice mail message, you'll hear a stuttered (or interrupted) dial tone when you pick up the receiver to make a call. This is normal.
  • Simply check your messages, and the special tone will go away. If you've forgotten how to listen to your messages, read "How to check your voice mail."

Llamada en Espera

  • If you have call waiting, are already on a call, and receive another call, you will hear a beep in your ear. La persona con quien hablas no escuchará el pitido, pero tú sí. In fact, the beep might cause you to miss a bit of the conversation. However, you are still connected to the person you called, and the beep isn't noise on the line.
  • Cuando escuches el pitido, oprime y suelta rápidamente el botón de cortar para poner la primera llamada en espera y responder la segunda llamada. Oprime nuevamente el botón cortar para alternar entre llamadas.
  • Si estás realizando una llamada que no quieres que se interrumpa, puedes DESCONECTAR temporalmente la llamada en espera. Simplemente oprime *70, espera que retorne el tono de marcado y luego marca el número al que quieres llamar. (Llamada en Espera se reactiva automáticamente cuando cuelgas).
  • For detailed, printer-friendly instructions, download the call waiting user guide [pdf].

Seek out interference

Basically, any piece of equipment plugged into your phone jacks can act as an antenna and pick up CB or AM/FM broadcasting station frequencies -- creating noise on your line.

Cordless phones are notorious for picking up other people's conversations as well as radio signals. If you have a cordless phone, read these consejos para solucionar problemas to figure out what you can do.

If you don't have a cordless phone, do you have a satellite TV receiver, computer modem, answering machine, caller id box, fax machine or alarm/security system? If so, any (or all) of them could be interfering with your reception.

To test your equipment:

  1. Unplug your phones from both their jacks and electrical outlets.
  2. Unplug any other equipment that uses a jack. 
  3. Luego de haber desenchufado todos tus equipos, espera 1 minutos y luego conecta un teléfono con cable en cada tomacorriente. Test one jack at a time.

You should hear a clear, strong dial tone when you test each outlet. If you don't, make a note of which piece of equipment is plugged in and what you heard when you tested the outlet.

If you're finding interference but don't want to unplug the offending piece of equipment, try installing a supresor de radio o un filtro de radio/ruidos on your line. This equipment is easy to install and can be purchased at most electronic stores.

Examine your DSL filters

Do you have Internet service? Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line.

Confirm that your DSL filters are properly connected. Every electronic device that's connected to your DSL line -- except your modem -- needs a filter. This includes: cordless phones, satellite receivers, computers (modem or power strip), caller id boxes, fax machines, answering machines and alarm/security systems.

To check if you have a problem with your DSL filters:

  1. Leave your telephone and your modem attached to the phone line.
  2. Disconnect all other devices from their phone jacks. 
  3. As you remove each device, check your phone line for noise.
  4. One at a time, connect each device to its jack and check the sound again. 
  5. If you find that the sound gets bad after reattaching a device, replace that filter.
Tip: If you're having problems with your Internet dropping, the next time it happens, pay attention. Did your phone ring about the same time? If so, you probably have a phone in the house that doesn't have a DSL filter installed (or it's installed incorrectly).
Soluciona problemas con tu servicio de Internet o teléfono